You may access the MAC address of the Skylight by following the steps below.
Please note: This will not work unless the device is connected to WiFi. If you do not have WiFi but you have a phone hot spot that you can connect to temporarily, please do so before following the instructions below.
You can follow these instructions below to find the frame's MAC address
1. Tap the screen, then go to "Settings"
2. Then go to "How it Works"
3. Check the MAC address in the lower left corner.
If the user's frame displays MAC: null, it is an error. A way to resolve it could be to temporarily turn off the MAC-filter on the router, connect the frame and see it's MAC address in a list of connected devices. Then you'll be able to record that MAC address and restore the MAC-filter.