How It Works

Account

• How do I change the email address associated with my Skylight account?
• How do I change my password?
• How do I view notifications for recent account interactions with my frames?
• How do I adjust my notification preferences?
• How do I transfer ownership of a Skylight under my account?

Settings

• How can I view all the photos I have sent to Skylight?
• How do I display a specific photo album from my Skylight gallery?
• Is there a way to adjust the brightness of the screen?
• Can I pause the slideshow on a photo?
• Can I rotate my photos?
• How do I delete a photo?

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Send Photos

• How do I send photos to Skylight?
• How many photos can I send at a time?
• How do I add multiple photos to the Skylight at the same time?
• How do I delete/bulk delete photos in the mobile app and Cloud Portal?
• What file types does Skylight support?
• What is the recommended size of photos that work best with the frame?

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Send Videos

• Can I send videos to Skylight?

Add Captions

• Can I add captions to photos?

Security

• How do I change my privacy settings?
• Can I connect to a public Wi-Fi network with Skylight?
• Where are my photos stored?
• Are my photos private and secure?
• Is my Skylight email secure?
• Where can I access the MAC address of my frame?

Other FAQs

• What are the buttons and ports on the back of the frame?
• Does the Skylight Frame have a battery?
• Can I purchase multiple frames and have them share the same email address?
• Can I adjust the cropping of the photos on the frame?
• Can I print photos from Skylight?
• What is the heart in the lower right corner of Skylight?

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