Skylight Frame FAQ
Getting Started
- How do I pre-load photos on a Skylight Frame for a gift?
- I got Skylight Frame as a gift. How do I use my gift code?
- Skylight International Orders FAQ
- How do I turn on my Skylight?
- How do I activate my frame?
- Can I activate my frame using the mobile app?
Managing your Skylight Frame
- Can I add captions to photos?
- Can I send videos to Skylight?
- How many photos can I send at a time?
- How do I add multiple photos to the Skylight at the same time?
- How do I delete/bulk delete photos in the mobile app and Cloud Portal?
- What file types does Skylight support?
Account
Cloud Portal
Settings
- What is the pinhole on the front of my 15" Skylight?
- How Do I Turn Off Side-By-Side Images?
- How can I view all the photos I have sent to Skylight?
- How do I display a specific photo album from my Skylight gallery?
- Is there a way to adjust the brightness of the screen?
- Can I pause the slideshow on a photo?
Security
Troubleshooting
- My Skylight is not receiving photos. What do I do?
- The screen is not turning on. What do I do?
- What do I do if Skylight is not connecting to Wi-Fi?
- How do I reset or change the Wi-Fi connection?
- I created the wrong Skylight address. What do I do?
- I forgot my Skylight email address. What do I do?