I purchased Skylight Plus but it says I am on the Basic plan. What should I do?

Your Skylight Plus subscription is linked to the personal email address you used to purchase it. This means the Plus features will be available on frames where you use that personal email address to activate them.

If you have not activated your frame and wish to use another personal email address to activate it:

1. Go to app.ourskylight.com to activate your frame.
2. Follow the steps there to link your Plus account during the activation process.

If you already activated your frame, but didn't yet link it to your Plus account, please follow these steps:

1. Visit app.ourskylight.com and log in (your username is the personal email address you used to activate the frame - not the @ourskylightframe.com email address)
2. Click "Logged in As" in the upper-right corner and select "Link your Plus Account".
3. Input the email address that was used to purchase Plus.
4. Click "Search" and your account will instantly be linked to your Plus subscription.
5. Refresh your browser and you should see a blue "Plus" icon next to the name of your frame.
6. For a video demonstration of this process, please click HERE. 

If this does not work, please contact our support team at [e-mail] to assist you.