How do I activate my Skylight Plus subscription?

Your Skylight Plus subscription is linked to the personal email address you used to purchase it. This means the Plus features will be available on frames where you use that personal email address to activate them.

If you used the same email address to purchase the frame and activate it, your Skylight Plus is now active and you can use all the features. Click HERE to read our Plus User Guide and learn how to send videos, add captions to photos, use the mobile app, and more.

If you have not activated your frame and wish to use another personal email address to activate it:

1. Go to app.ourskylight.com to activate your frame.
2. Follow the steps there to link your Plus account during the activation process.
3. When prompted to upgrade to Skylight Plus, click “I Already Purchased Plus.”
   
4. Enter the email address that was used to purchase Skylight Plus.
   
5. Click “Search,” and your account will instantly be linked to your Plus subscription.

If you already activated your frame, but didn't yet link it to your Plus account, please follow these steps:

1. Visit app.ourskylight.com and log in (your username is the personal email address you used to activate the frame - not the @ourskylightcom email address)
2. Click “Link Plus Account.”
   
   
3. You can also click “Logged in As” in the upper-right corner and select “Link your Plus Account.”
4. Input the email address that was used to purchase Plus.
5. Click “Search,” and your account will instantly be linked to your Plus subscription.
6. Refresh your browser, and you should see a blue “Plus” icon next to the name of your frame.

If you are using the Skylight app, please follow these steps:

1. Sign in to your Skylight account using your personal email address and password.
2. Tap “Link Plus.”
   
   
3. Input the email address that was used to purchase Plus.
4. Click “Search,” and your account will instantly be linked to your Plus subscription.

If you purchased Skylight Plus from the app store, please follow these steps using the app:

1. Sign in to your Skylight account using your personal email address and password.
2. Tap the “Account” icon. 
   
   
3. Tap the question mark icon beside “Account”.
   
4. Tap “Restore Subscription.”
   
   

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