Skylight is designed to work seamlessly with most Wi-Fi environments, but occasionally, connectivity issues may arise. If you're experiencing trouble, try these steps:
Quick Solution: Switch Networks
Sometimes, the issue lies with the network itself. If possible, try connecting to a different Wi-Fi network or a mobile hotspot. This simple step often resolves connectivity problems.
Step-by-Step Troubleshooting
-
Power Cycle the Calendar
- Unplug the calendar's power adapter from the wall outlet.
- Wait 5 seconds, then plug it back in.
-
Reset Wi-Fi Settings
- Once the calendar powers on, press Settings on the screen.
- Select General, then tap WiFi.
- When the WiFi menu shows up, tap Reset at the bottom.
- Choose your network from the list and enter the password to reconnect.
Public Wi-Fi Networks
If you're trying to connect to a public Wi-Fi network, click HERE for additional guidance.
Still Need Help?
If the steps above don’t resolve the issue, contact our support team at help@skylightframe.com. Please include details of the troubleshooting steps you’ve already completed for faster assistance.