What is the Skylight Promise?
If your covered device experiences a covered issue within the first 3 years, we will replace it; it’s that simple. The Skylight Promise is offered in addition to our 4 month free returns policy.
Is my device covered?
The Skylight Promise covers:
- Calendars that you purchased on myskylight.com
- Purchases made after April 15, 2025
- Sold and shipped to the United States
To be eligible, the device must be in good condition, other than the “covered issue”. For example, the device must not have experienced physical damage such as a cracked screen, cracked frame, broken power adapter port, or severe drop.
Devices purchased elsewhere, such as on Amazon or through retailers such as Costco, Best Buy, Sam’s Club or Target are not covered under the Skylight Promise and have their own return processes and policies.
What if my device is not covered?
Please email help@myskylight.com and we will help diagnose the issue and explore options to make it right.
What issues are covered?
Covered issues are:
- Defective screens (black screen, lines, flickers, etc)
- Failure of WiFi module
- Failure to activate
Covered issues only include those which a new, fully working device would fix. For example, if your WiFi internet is configured in such a way that a new device will not fix the connection issue, and all troubleshooting steps have been tried, you may be eligible for a return, but not a replacement.
Software bugs (such as syncing issues) are not eligible for a device return. Please report any such issues to help@myskylight.com so that we can fix them. All Skylight devices receive automatic software updates to the latest version, delivered over-the-air as long as the device is connected to wifi.
Are issues with the Skylight app covered?
The Skylight Promise applies to the physical devices, not the Skylight app. However, we want every part of the Skylight experience to be perfect so please report any issues in the app to help@myskylight.com so our engineering team can look to diagnose and fix them.
When did the Skylight Promise start?
This program took effect on April 15, 2025 and is still in effect today.
Will the Skylight Promise end?
We have no plan to end the Skylight Promise, but if we do, any devices purchased while the Skylight Promise was in effect will continue to have the protections of the Skylight Promise.
What type of device will I receive?
We will replace your device with the same or better version. In some cases, older devices may be replaced with a newer refurbished device. All refurbished devices have gone through the Skylight inspection to ensure they look and work like-new.
How do I initiate a replacement under the Skylight Promise?
Please email help@myskylight.com with “Skylight Promise” in the subject line along with the details of your order (order number & account email) and a description of the issue you are experiencing.
What if a replaced device has issues?
The Skylight Promise applies 3 years from your original date of purchase. Replacements are also covered up through 3 years from your original date of purchase.
Do I need to physically return the defective device?
Yes, in most cases you will be asked to return the device. We will provide a prepaid shipping label and guide you on suggested packaging to use if you do not have the original packaging.
Who pays for shipping?
We will provide you with a prepaid shipping label.