Skylight is designed to work seamlessly with most Wi-Fi environments, but occasionally, connectivity issues may arise. If you're experiencing trouble, try these steps:
Quick Solution: Switch Networks
Sometimes, the issue lies with the network itself. If possible, try connecting to a different Wi-Fi network or a mobile hotspot. This simple step often resolves connectivity problems.
Step-by-Step Troubleshooting
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Power Cycle the Frame
- Unplug the frame's power adapter from the wall outlet.
- Wait 5 seconds, then plug it back in.
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Reset Wi-Fi Settings
- Once the frame powers on, press Settings on the screen.
- Select WiFi, then tap Reset WiFi at the bottom.
- Choose your network from the list and enter the password to reconnect.
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Perform a Full Wi-Fi Reset (if the above steps don’t work)
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Go to the WiFi settings on your frame.
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Press and hold Reset WiFi three times to clear the current Wi-Fi settings and reboot the device.
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Once the frame restarts, try reconnecting to your network.
Note: A demonstration video is attached for your reference.
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Try to connect to a mobile hotspot.
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This helps determine whether the issue is with the home Wi-Fi network.
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If the device successfully connects to the hotspot, the problem is likely related to the router settings, signal strength, or network restrictions.
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If it still won’t connect, the issue may be with the device itself or its Wi-Fi compatibility.
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Public Wi-Fi Networks
If you're trying to connect to a public Wi-Fi network, click HERE for additional guidance.
Still Need Help?
If the steps above don’t resolve the issue, contact our support team:
Please include details of the troubleshooting steps you’ve already completed for faster assistance.